System Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Synergy App ? Operational
90 days ago
100.0 % uptime
Today
Add-Ons Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Synergy Analytics / Analytics Plus ? Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Xero Ltd - API Accounting API Operational
MYOB ARL ? Operational
QuickBooks Online (QBO) Operational
90 days ago
100.0 % uptime
Today
Sage 50 Operational
90 days ago
100.0 % uptime
Today
Wiise Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
November release - Scheduled downtime notification
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 AEDT
Scheduled - The Synergy November release is scheduled for implementation this weekend. Our production environment may experience up to 2 hours of downtime on Saturday, November 16, from 21:00 PM AEDT / 10:00 AM GMT

We are excited to showcase our commitment to ongoing improvements and fixes with this release.
Thank you for your patience and understanding as we continue to enhance our services.
Nov 15, 17:02 AEDT
Nov 15, 2024

No incidents reported.

Nov 14, 2024
Performance Degradation
Resolved - This incident has been resolved.
Nov 14, 19:31 AEDT
Monitoring - The scheduled downtime is now complete, and the Synergy production environment is back up.
Our technical team will continue to monitor performance to ensure the reported performance degradation has been resolved.

Thank you for your patience, and apologies for the disruption this may have caused.
Nov 14, 12:22 AEDT
Identified - We have investigated reports of performance degradation across the Synergy production environment (app.totalsynergy.com).

The Synergy production environment will have 5 minutes of downtime from 12:05 PM AEDT (01:05 AM GMT) on November 14, 2024.

We appreciate your patience while we work to restore performance to Synergy.
Nov 14, 12:01 AEDT
Nov 13, 2024
Planned Maintenance - UAT Environment
Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 AEDT
Scheduled - The Synergy UAT environment (uat.totalsynergy.com) may experience up to 2 hours of downtime on Wednesday, November 13, from 08:00 AM AEDT / Tuesday, November 12, 2024 21:00 PM GMT.

Other services will not be impacted and you will be able to access app.totalsynergy.com as expected.

We appreciate your understanding as we continue to improve and enhance our services.
Nov 12, 16:54 AEDT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 AEDT
Scheduled - The Synergy production environment (app.totalsynergy.com) will experience up to 2 hours of downtime on Sunday, November 10, from 06:00 AM AEDT / Saturday, November 09, from 19:00 PM GMT.

We appreciate your understanding as we continue to improve and enhance our services.
Nov 8, 12:42 AEDT
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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