Postmortem -
Read details
Apr 22, 11:56 AEST
Resolved -
Between approximately 8:00 AM and 9:40 AM AEST on 14 April 2025, we experienced a login outage that prevented some users from accessing Total Synergy.
Our development team has implemented a fix, and users are now able to log in successfully. A permanent hotfix will be released in the coming days to prevent this issue from reoccurring.
We sincerely apologise for the disruption and appreciate your patience as we resolved the issue.
Apr 14, 11:37 AEST
Identified -
Our development team have identified the problem causing the current login issues Total Synergy.
There will be downtime of up to 10 minutes from 9:35 AM AEST, we will continue to provide updates as they become available.
Apr 14, 09:34 AEST
Investigating -
We're currently investigating multiple reports of users being unable to login this morning, 14 April, 2025.
Our development team are investigating this with high priority and we will provide updates as they become available.
This is only impacting Username & Password log-ins. Social log-ins (MS365 etc) are not impacted so please log in using alternative options where possible.
We apologies any disruption this is causing and we endeavour to have this resolved as quickly as possible.
Apr 14, 09:01 AEST