All Systems Operational

Uptime over the past 90 days. View historical uptime.
Synergy App Operational
Add-Ons Operational
API Operational
Synergy Analytics / Analytics Plus Operational
Connect Operational
Xero Ltd - API Accounting API Operational
MYOB ARL Operational
QuickBooks Online (QBO) Operational
Sage 50 Operational
Wiise Operational
UAT Environment Operational
BETA Environment Operational
Outlook Add-in Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 AEST
Scheduled - The Total Synergy production environment (app.totalsynergy.com) may experience up to 3 hours of downtime on Saturday 05 September, 2026 from 8pm AEST / 11am BST / 5am CDT.

We appreciate your understanding as we strive to improve and enhance our services.
Sep 4, 11:45 AEST

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Performance Degredation
Resolved - Performance has returned to normal and this incident is now resolved.
On 31 August, 2026, some customers experienced slower-than-usual platform performance. This was caused by a recent release that increased server load, compounded by higher-than-normal invoicing volumes carrying over from Friday's Azure service disruption.

We have provisioned additional server capacity as an immediate measure, and a fix will be deployed this weekend.

Thank you for your patience while we continue to invest and improve the performance and reliability of Synergy.
Sep 1, 10:58 AEST
Monitoring - At approx 12:30 pm AEST the processing capacity for Synergy was increased, we have since seen a consistent improvement in performance.
Our development team will continue to investigate underlying causes and monitor performance.
Aug 31, 14:51 AEST
Investigating - We are investigating multiple reports of performance degradation across the Total Synergy production environment (app.totalsynergy.com).

We're incredibly sorry for any disruption this is causing you this morning and are treating this with top priority.
Aug 31, 10:30 AEST

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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