System Status

All Systems Operational

Synergy App ? Operational
90 days ago
99.96 % uptime
Today
Add-Ons Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Synergy Analytics / Analytics Plus ? Operational
90 days ago
100.0 % uptime
Today
Connect Operational
90 days ago
100.0 % uptime
Today
Xero Ltd - API Accounting API Operational
MYOB ARL ? Operational
QuickBooks Online (QBO) Operational
90 days ago
100.0 % uptime
Today
Sage 50 Operational
90 days ago
100.0 % uptime
Today
Wiise Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:00 AEST
Scheduled - There will be planned maintenance on 15 April, 2025 at 5:00 AM AEST
(14 April, 2025 8:00PM BST/2:00PM CDT)

During this time, users may experience slowness, or potential downtime for up to 2 hours on app.totalsynergy.com

Apr 14, 17:17 AEST
Apr 14, 2025
Postmortem - Read details
Apr 22, 11:56 AEST
Resolved - Between approximately 8:00 AM and 9:40 AM AEST on 14 April 2025, we experienced a login outage that prevented some users from accessing Total Synergy.

Our development team has implemented a fix, and users are now able to log in successfully. A permanent hotfix will be released in the coming days to prevent this issue from reoccurring.

We sincerely apologise for the disruption and appreciate your patience as we resolved the issue.

Apr 14, 11:37 AEST
Identified - Our development team have identified the problem causing the current login issues Total Synergy.

There will be downtime of up to 10 minutes from 9:35 AM AEST, we will continue to provide updates as they become available.

Apr 14, 09:34 AEST
Investigating - We're currently investigating multiple reports of users being unable to login this morning, 14 April, 2025.

Our development team are investigating this with high priority and we will provide updates as they become available.

This is only impacting Username & Password log-ins. Social log-ins (MS365 etc) are not impacted so please log in using alternative options where possible.

We apologies any disruption this is causing and we endeavour to have this resolved as quickly as possible.

Apr 14, 09:01 AEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 AEST
Scheduled - On 12 April, 2025 there will be planned downtime from 9PM AEST / 12PM BST.

During this time, our production environment (app.totalsynergy.com) will be unavailable for up to 2 hours.

We appreciate your patience as we roll out minor fixes and new features to enhance your Total Synergy experience.

Apr 11, 16:05 AEST