On 28 April 2026, some users experienced a 502 Bad Gateway error when accessing the Synergy Production Environment.
The issue was caused by an SSL certificate that expired at 10:00 AM AEST. We received the first report at 10:07 AM AEST, and the certificate was renewed at 10:10 AM AEST, restoring access shortly after. The issue was confirmed as resolved by 10:12 AM AEST.
We’re improving our certificate monitoring to help prevent this from happening again.