Platform Performance Issues - 15/04/2024
Incident Report for Total Synergy
On 15 April, 2024, we discovered a problem with a component of our Synergy system that stopped working.
Even though we have backup components to keep services running smoothly, the affected component did not fix itself as expected and continued to impact some of our customers.
To solve the problem, we had to restart the Synergy system, which unfortunately caused a short interruption in service.
We apologise for any inconvenience this may have caused.
Posted Apr 15, 2024 - 09:00 AEST